KAPRAZ offers to our valued customer return & exchange within 7 working days from the date of delivery in the following terms.
- Product must be un-used/fresh/new in original packaging with brand tag/label attached.
- The Product is incomplete/stained/damage can be claim.
- Promotional/Occasional Sale products are not eligible for return/exchange/refund.
- An additional shipping back cost has to pay by customer for return/exchange/ refund.
- We do not offer any courier service compensation when customer send item back to us.
- KAPRAZ will not cater any return/exchange/refund after the above-mentioned time lapsed.
- Due to difference in screens/monitor lighting used in shoot color may vary from the exact color texture showing in picture, Product will not be exchange/return/refund for this reason.
- You are advised to thoroughly read the description before placing an order, any addition fabric/embellishments utilized during the shoot will not be provided with product unless mention in description.
KAPRAZ will only refund in the case if any exchange policy cannot be comply by us. If prove any mistake from our side so customer no need to pay any extra charges, KAPRAZ responsible to exchange product free of cost.
We will refund our customer the cost of the product only, any shipping charges are not refundable if applicable.
Any charges incurred in returning an item will be borne by the customer. Shipping costs and taxes/duties (if any) will not be refund unless receive damaged products by mistake.
After comply with Refund Policy, KAPRAZ will Refund the product cost only within 14 working days from the date of product return to us in its original condition as shipped by KAPRAZ
Refund product cost transaction will only be made by JazzCash, EasyPaisa & Bank Transfer within Pakistan; No Refund will be made in the form of cash.
If the Refund Conditions are met, you should email us at [email protected] with the Order ID/Number or you can contact us via WhatsApp/call +92 300 2778536 within 7 working days from the date of order received by customer, without any alteration/changes/damages to the product.